S H I P P I N G  &  R E T U R N T S 

shipping policy 

We do our best to ship your order as soon as possible. however, as we are located quiet far from any city, orders may take a bit longer to be shipped.

Orders are shipped via DHL express with a tracking number.

shipping rates 

 Pick up from SHAMS boutique anytime. located at Aqua Sun resort, south sinai +201211719363.

• International DHL express shipping starting at- 16$

shipping time 

Delivery times are estimated, a delay may occur by post, custom or holiday. 
Express airmail worldwide via DHL 3-5 business days. 

It is the buyer responsibility to pay any taxes that customs might claim.

return and refund policy 

All SHAMS products are handmade, which makes each product unique. Please allow slight difference from the image due to the nature of handmade work and the use of natural materials. *Note that each product have a different story, please read the information written bellow each individual product .

If you are unsatisfied with your purchase you can return or exchange within 14 days of receipt, on unworn\unused products in its original condition and packaging. 

for returns or exchanges, please contact us > scroll up to menu > contact > fill the contact form. 
Shipping costs will not be returned and it’s the buyer's responsibility to pay for the return shipping costs.
We reserve the right to deny refund or exchange of any of the products if they do not meet the requirements.

 

For any further inquiries please don’t  hesitate to contact us > scroll up to menu > contact > fill the contact form.